The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify needs of client.
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Identify client needs through consultation. Completed |
Evidence:
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Provide clients with information about the range of products and services available. Completed |
Evidence:
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Locate information from other sources or refer clients to supervisor, where information is not immediately available. Completed |
Evidence:
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Respond to client needs.
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Match products or services to client needs. Completed |
Evidence:
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Provide product or service information to clients. Completed |
Evidence:
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Assess client needs and provide options and suggestions for personalising available products and services. Completed |
Evidence:
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Provide information on financial costs and available financing arrangements. Completed |
Evidence:
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Finalise client selection of funeral products and services.
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Confirm client decision. Completed |
Evidence:
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Identify and access relevant documentation and agreements. Completed |
Evidence:
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Complete documentation according to workplace policies and procedures. Completed |
Evidence:
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Process financing and non-cash transactions according to relevant legislation and workplace policies and procedures. Completed |
Evidence:
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Check cash transactions and tender change as required. Completed |
Evidence:
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Prepare and issue receipts and relevant documents to client. Completed |
Evidence:
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File and store documentation according to workplace policies and procedures. Completed |
Evidence:
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Identify needs of client.
|
|
Identify client needs through consultation. Completed |
Evidence:
|
Provide clients with information about the range of products and services available. Completed |
Evidence:
|
Locate information from other sources or refer clients to supervisor, where information is not immediately available. Completed |
Evidence:
|
Respond to client needs.
|
|
Match products or services to client needs. Completed |
Evidence:
|
Provide product or service information to clients. Completed |
Evidence:
|
Assess client needs and provide options and suggestions for personalising available products and services. Completed |
Evidence:
|
Provide information on financial costs and available financing arrangements. Completed |
Evidence:
|
Finalise client selection of funeral products and services.
|
|
Confirm client decision. Completed |
Evidence:
|
Identify and access relevant documentation and agreements. Completed |
Evidence:
|
Complete documentation according to workplace policies and procedures. Completed |
Evidence:
|
Process financing and non-cash transactions according to relevant legislation and workplace policies and procedures. Completed |
Evidence:
|
Check cash transactions and tender change as required. Completed |
Evidence:
|
Prepare and issue receipts and relevant documents to client. Completed |
Evidence:
|
File and store documentation according to workplace policies and procedures. Completed |
Evidence:
|